A Cruise warranty covers the repair of your Cruise air conditioner if it is found to be defective due to faulty materials or workmanship within the warranty period. Please refer to your owner's manual to verify the terms and conditions of your warranty.
The Cruise split inverter, split non-inverter & window air conditioners upto 2.0 Ton capacity comes with 12 months (1 year) comprehensive warranty from the date of purchase on all parts except front panel and plastic parts and, thereafter 48 months (4 years) additional warranty on the compressor subject to company policies. The warranty provided is valid only if the Warranty Certificate Card bears the rubber stamp, date and signature of Cruise’s Authorized Channel Partner / Service Provider. M/s Cruise Appliances Pvt. Ltd. (The Company) warrants to the Original Purchaser that for a period of 12 months from the date of purchase, the company will repair or replace free of charge any part or parts of the Air Conditioner (except plastic parts), which proves upon inspection by the Company or any of its Authorized Sales and Service Representatives to have been defective due to faulty material or poor workmanship. Warranty involves repairing of defective product/ parts and does not entitle purchaser for the replacement of complete product.
Lifetime Warranty on Compressor + 4 Years Extended* Warranty on PCB
Every Cruise air conditioner comes with one year of standard product warranty & five years on the compressor. The LIFETIME WARRANTY program applicable on the Cruise VarioQool air conditioner series - extends that coverage on Compressor & PCB for an additional 5 years. Which means, for the period of first 10 & 5 years if your AC develops any functional defects on the compressor or Controller / Printed Circuit Boards (PCB), we will take care of it. The 4 Years extended warranty covers Indoor and Outdoor PCB, and excludes any Labour or gas charging costs.
Cruise Appliances is proud to announce that effective from 1st July 2026, all Inverter type of Room Air conditioners will come with 5 (1+4) years warranty on Controller / Printed Circuit Boards (PCB) for repair/ replacement and Inverter compressor for 10 (1+9) years for any kind of manufacturing or operational defect.
Our new warranty scheme will comprise of the following features:
Terms & Conditions
1. Lifetime warranty on inverter compressor is applicable on purchase of Cruise VarioQool Inverter AC's only for individual/ retail customers only. Lifetime for a residential air conditioner is defined tas 10 years based on the E-Waste management rules-2016 guidelines (which defines the lifetime of the inverter compressor in the offer).
2. Extended warranty policy is applicable for select models of Cruise Inverter air conditioners of up to 2.0 ton capacity split air conditioners invoiced to an end customer, sold via authorized offline trade channel partners only (VQ1F, VP3F, VQ3S, VU5F AND VQ5G series only).
3. Over and above the 1 Year comprehensive warranty, the additional 9 Year warranty is on Inverter compressor and does not include gas charging & Labour costs.
4. Over and above the 1 Year comprehensive warranty, the additional 4 Year warranty is applicable on Indoor and Outdoor Controller/ Printed Circuit Board (PCB) of the air-conditioning unit and does not include gas charging & Labour costs.
5. During the component warranty period, only part cost will be free while gas charging, labour, transportation and any other incidental cost incurred during repairing will be borne by the customer.
6. To claim this additional warranty and service offer, the customer is required to register the product and personal details with Cruise within 7 days of purchase, and have the air conditioner unit installed by a Cruise Authorized Service Partner only. In case either of the Criteria is not met, the customer will be ineligible to avail this complimentary extended warranty program.
7. To get the Extended Service Warranty, customers need to register their complete product details with Cruise Customer Care number +91 829 123 8800 or register a service request on the company’s website www.cruiseac.com only. You can also register by sending your Tax Invoice copy on our WhataApp number +91 983 323 8800 or email it to us on support@cruiseac.com with all the details mentioned in the next point.
8. Share your Tax Invoice copy and with the below details:
a. [Channel partner details] Dealer name & address, invoice number, invoice date;
b. [Product details] Model No., Serial No. of IDU, Serial No. of ODU
c. [Customer Details] Contact Person Name, Address with Pin Code, Email ID, Mobile No. on it.
9. The air conditioner unit is required to be installed by a Cruise Authorized Service Partner only and Customer needs to request for 2 periodic Service each year (performed on chargeable basis) to get the component extended warranty.
10. Two (2) complimentary dry services will be provided during the first year from the date of purchase. Services will be scheduled only upon customer request.
11. To avail of the complimentary Cruise service(s), customers must register their purchase and book all service requests only through any of the following official channels:
a. Cruise Customer Care: +91 829 123 8800.
b. WhatsApp: Send a copy of the purchase invoice to +91 983 323 8800.
c. Cruise Chatbot: Scan the QR code provided below and submit the required details.
d. Company Website: www.cruiseac.com
12. Service requests made through any channel other than the above-mentioned official channels shall not be eligible for the complimentary service offer.
13. In-case of any product breakdown repairs or replacement of parts (including all functional parts, plastic & sheet metal parts, gas charging & labour), it will be done on chargeable basis after the period of the extended warranty period.
14. For attending any service call under this offer beyond the municipal limits of the jurisdiction/locality in which the Authorized service agent/dealer of Cruise is situated (outstation locations), all expenses incurred in dispatching the unit, or parts thereof, in connection with deputing of service personnel/ technicians, to and from conveyance and other incidentals as prevailing from time to time will be borne by the customer.
15. This offer will be null and void if the product is opened/repaired/modified by any unauthorized service person/Centre and such a unit shall be declared as tampered. No further warranty or free services shall be applicable to such Unit.
16. During the warranty period, if any part(s) of the product has/have been dismantled, repaired, or tampered by a person or replaced or with part(s) not supplied or not authorized by Cruise Appliances, this warranty shall immediately cease to be valid and become void. Input voltage should meet our specification i.e. 230V +/- 10%.
17. In the event of any re-installation or change in the location of the unit during the offer period, this offer shall become null and void.
18. The company shall not be deemed to be in default for any delay in servicing/ regulation of government, public movement, war performance or any unavoidable situation or force majeure, etc.
19. Offer is not applicable on any Cassette, Floor standing, Ducted or Mega split, residential fixed speed, Window and Portable air conditioners.
20. Any institutional or bulk sale is not covered in this offer.
21. The company reserves the right to withdraw this offer at its sole discretion at any point of time.
22. All other terms & conditions shall remain the same as per the original warranty card of the product except for those covered above.
23. All differences or disputes arising out of this offer are subject to the exclusive jurisdiction of courts at Mumbai, India.
24. The Scheme is valid till the stocks last and is subjected to change without prior notice at the discretion of CRUISE.
